Support

Need Help? We’re Here for You

Having trouble with the app or just need some guidance?
We’re a small team, but we care deeply and respond to every message.

Get in touch

💌 Contact Support
Email: support@haliyo.com
We aim to respond within 24 hours (Mon–Fri). If it’s urgent or related to login issues, please include your registered email.

Prefer a quick message?
👉 Use our Contact Form

Frequently Asked Questions

🔐 Accounts & Login

Use the “Forgot your password?” link on the login screen. You’ll receive a reset link via email.

Yes. Go to Settings > Delete Account. All your data will be permanently erased.

💳 Billing & Subscriptions

Just click “Upgrade” in the app. You can subscribe via Stripe, Google Play, or the App Store.

Yes, anytime. Go to Settings > Subscription. Your access continues until the end of the billing cycle.

No—Pro features like persistent memory and reminders are only available with an active subscription.

💬 Features & Usage

Yes—but not the robotic kind. Haliyo is a custom-built, emotionally intelligent companion that learns from how you interact (Pro only).

Only to support you. Your check-ins aren’t shared, tracked, or analyzed by third parties.

Free users get access to mood check-ins, Box Breathing, and nature audio. Pro unlocks AI chat, planner tools, reminders, and more.

🔒 Privacy & Security

Yes. All your data is encrypted and stored securely. We do not sell or share personal information.

Never. No ads, no distractions—just support.

Breathe. Plan. Reflect.

Haliyo is your gentle space to reflect, reset, and move through the day with intention. No pressure. Just support.

Send a message

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